Returns and Exchanges

We always want to achieve ultimate satisfaction of our customer. And following this we have tried our best to create a return and exchange policy with detailed service that suits our valued customers.

The following conditions will be covered by the return and exchange policy:

 
  1. If any of our products fail to meet the quality parameters, such as-
    • Directly damaged goods
    • Defective
    • Size or fitting problems
  2. If Muslin supplies the wrong product to the customer
  3. If the product is lost during shipping
  4. If any technical error occurs – wrong order placement, price discount

How to exchange:

 
  1. If you face any problem with our products, call us immediately – (+8801851-112374) or, you can directly message us on the official Facebook page / Instagram account (https://www.facebook.com/muslin.brand)
  2. If this is not possible, you can send the product to our warehouse address – Muslin- 55/8 Norh Pirerbag 60 Feet, Mirpur-2, Dhaka-1216

Also please note:

  1. Items you wish to exchange or return must be unused, unwashed and unworn with all original tags attached. Items that have been opened or damaged or have no receipt may be refused exchange. We reserve all rights to determine whether the products have been altered, used or damaged.
  2. Upon receipt of the product, Muslin has full discretion to decide whether the product is eligible for exchange or return policy.
  3. The exchange garment must be equal to or greater than the original invoice. In case of within Dhaka, if the customer wants to return the order, he has to pay the shipping charges while the delivery man is present.
  4. Shipping charges are non-refundable for orders outside Dhaka, which we take as advance.
  5. Shipping charges for exchanges and returns are to be paid by the customer.
  6. Any product sold under an offer/discount cannot be exchanged or returned unless the product is defective or damaged.

Color and Design Inconsistencies:

We have tried our best to depict the correct colors and designs on the website. However, customers may still observe color and design errors due to monitor sensitivity.
 

Denial of inconsistency of information:

Websites may display incorrect information regarding product prices, availability, images, sizes and colors due to technical errors. Muslin reserves the right to correct and update that information from time to time.